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MultiChannel Customer Support is the most advanced contact center skills simulation on earth. Easily configure modules to measure service, sales, support, or collections skills across voice, chat, or both channels. Applicants can complete testing on any device in as little as 8 minutes.

Workplace Communication measures empathy and listening skills. The test presents customers showing various emotions, from anger to surprise. Applicants must use their emotional understanding skills to identify the customer’s emotion and respond appropriately. It takes most people less than 7 minutes to finish.

Overcoming Adversity assesses the capacity to bounce back from adverse work events and solve conflicts effectively. The test exposes people to intense, job-relevant events. Applicants must use resilience and conflict-resolution skills to navigate the encounters. Most people complete the test in under 6 minutes.

Business Writing evaluates written communication skills. Applicants write a short story about a job-relevant topic, like customer service. The test’s natural language processing engine scores the sample against 20 criteria, including spelling, grammar, punctuation, and word usage. The test takes 6 minutes to complete.

The typing test evaluates typing speed and accuracy. Unlike many typing tests, you can choose a standard passage or upload your own. Typing speed allows you to verify that applicants can enter standard text quickly and accurately. Most people finish in under 4 minutes, including training and practice.

Using a numeric keypad, the ten-key data entry test measures numerical data entry speed and accuracy. The ten-key test lets you use a standard character set or your own. The test measures data-entry skills required by contact center and back-office jobs. The test takes less than 4 minutes, including training and practice.