Workplace Communication assesses empathy and listening skills. The test asks applicants to interact with customers showing various emotions, ranging from anger to surprise. By measuring their emotional understanding and communication skills, we help you identify applicants who can manage diverse customer interactions effectively.
Our assessment evaluates an applicant’s capacity to empathize with customers and actively listen to their needs. By gauging these critical communication skills, we help you identify candidates who can establish rapport with and understand customers.
Agents support customers with a range of personalities and emotions. Workplace Communication exposes applicants to a variety of customer scenarios and emotions, mirroring real-life on-the-job interactions. We can evaluate an applicant’s emotional intelligence and capacity to respond appropriately by challenging them to recognize and interpret these emotions.
By identifying applicants who excel in empathy and active listening, Workplace Communication helps you build a high-performing team that effectively handles customer interactions, resolves issues, and fosters positive relationships.
Intelliante’s talent assessment solutions empower contact centers to make fair, data-driven hiring decisions that improve efficiency and critical KPIs.
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