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Elevate Your Contact Center Agents Writing Skills

Business Writing appraises written communication skills. The test prompts applicants to write a short story about a job-relevant topic. It uses a state-of-the-art natural language processing engine to score the writing sample against 20 criteria, like spelling, grammar, punctuation, typographical errors, and word usage.

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Business Writing

Key Features

Written Communication

The test examines an applicant’s written communication skills comprehensively. By analyzing the ability to construct a clear, understandable story, we identify applicants capable of conveying their ideas in writing.

Free-Form Writing

Most writing tests evaluate knowledge of grammar, punctuation, and word usage. By allowing applicants to show their writing skills, Business Writing helps you make more informed decisions about an applicant’s match quality with the job.

Natural Language Processing

Business Writing uses leading natural language processing technology to evaluate writing samples. The scoring engine analyzes each writing sample against 20 criteria, such as spelling, grammar, and punctuation, to provide a comprehensive, accurate, and fair score.

Key Facts

  • Works on any device (computers, tablets, and mobile devices).
  • Most applicants finish in less than 7 minutes.
  • Accessible and fair for all groups.

Customer Scenarios

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What it measures

Low scorers
High Scorers
Writing Skill
Display poor American English writing skills.
Show excellent American English writing skills.

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